Contact information

Last updated: October 17, 2026

Thank you for choosing Halden Atelier.

We value our customers and aim to provide clear, professional, and helpful support throughout your shopping experience.

Whether you have questions about our products, an existing order, shipping, or returns, our customer support team is available to assist through email.

Business Information

Trade Name: Halden Atelier

Customer Support Email: sol_57544@solestock.store

Physical Business Address: 44 Fosse Rd N Leicester LE3 5EQ United Kingdom

Customer Support

For assistance, please contact us at:

sol_57544@solestock.store

Our customer support team can help with:

  • Product information and general questions.

  • Order confirmation and order status.

  • Shipping and tracking inquiries.

  • Returns, exchanges, and refunds.

  • Damaged, defective, or incorrect products.

  • Order cancellation requests.

  • Payment and checkout-related concerns.

  • General feedback and customer inquiries.

Order-Related Inquiries

If you are contacting us about an existing order, please include your order number and the email address used during checkout.

Providing these details helps us identify your order and respond efficiently.

Returns and Refunds

For assistance with a return or refund, please email:

sol_57544@solestock.store

Halden Atelier offers a 30-day voluntary return policy for eligible purchases.

Please review our Return and Refund Policy for complete information regarding return eligibility, shipping responsibilities, and refund procedures.

Order Cancellation Requests

Customers may request cancellation within 15 minutes of placing an order.

Please email us immediately with your order number.

Cancellation before dispatch may no longer be possible once an order has entered processing or has been fulfilled.

Applicable statutory cancellation rights remain unaffected.

Business Correspondence Address

Halden Atelier 44 Fosse Rd N Leicester LE3 5EQ United Kingdom

Please contact our support team before sending returns or other parcels to confirm the correct arrangements.

We appreciate your interest in Halden Atelier and look forward to assisting you.