Privacy policy

Last updated: October 17, 2026

At Halden Atelier, protecting your privacy and personal information is important to us.

This Privacy Policy explains how we collect, use, process, store, and share personal information when you visit our online store, purchase products, or communicate with our customer support team.

Information We Collect

When you interact with our website, we may collect certain personal and technical information.

Personal Information

  • Full name.

  • Email address.

  • Telephone number, where provided.

  • Billing and shipping addresses.

  • Order details and purchase history.

  • Customer support messages and correspondence.

Payment Information

Payments are handled through secure third-party payment processors.

We may receive limited payment information, including transaction identifiers, payment status, and payment confirmation details.

We do not generally store complete credit or debit card information.

Technical and Usage Information

When visiting our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and device details.

  • Pages visited and website interactions.

  • Cookies and similar tracking technologies.

  • Referral information.

  • Approximate location derived from technical data.

How We Use Your Information

We may use collected information for the following purposes:

  • Processing and fulfilling customer orders.

  • Managing payments and transaction records.

  • Arranging shipping and delivery.

  • Providing order confirmations and delivery updates.

  • Responding to inquiries and customer service requests.

  • Handling cancellations, returns, and refunds.

  • Detecting and preventing fraudulent activities.

  • Improving website functionality and user experience.

  • Maintaining accurate accounting and business records.

  • Complying with applicable legal and regulatory obligations.

  • Sending marketing communications where permitted by law.

Where UK data protection legislation applies, personal data is processed on appropriate legal grounds, including contractual necessity, legal obligations, legitimate interests, or consent where required.

Sharing of Personal Information

We may share personal information with trusted third-party providers where necessary to operate our business.

These may include:

  • Shopify and associated ecommerce service providers.

  • Secure payment processors.

  • Shipping and logistics companies.

  • Website hosting and technology providers.

  • Customer support service providers.

  • Analytics and marketing providers, where used.

  • Legal or regulatory authorities where required by law.

We do not sell customer personal information for monetary payment.

Third-party providers are expected to handle personal information responsibly and maintain appropriate safeguards.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functions, improve shopping experiences, remember preferences, and analyze website performance.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

Customers may manage cookies through their browser settings or any available website cookie preference tools.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy.

Certain information, such as financial records and transaction details, may be retained for longer periods to comply with legal, tax, and accounting obligations.

When personal information is no longer required, we take reasonable steps to securely delete or anonymize it.

Data Security

Halden Atelier uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no online system or method of electronic transmission can guarantee complete security.

International Data Transfers

Some third-party service providers may process customer information outside the United Kingdom.

Where applicable, we use appropriate measures to ensure such transfers comply with relevant data protection requirements.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of eligible personal information.

  • Object to certain uses of your information.

  • Request restrictions on processing.

  • Withdraw consent where processing relies on consent.

  • Request data portability where applicable.

  • Submit a complaint to a relevant data protection authority.

Customers in the United Kingdom may contact the Information Commissioner's Office (ICO) regarding data protection concerns.

To exercise your privacy rights, please email sol_57544@solestock.store.

Children's Privacy

Our online store is not intended for children to make purchases without appropriate parental or guardian involvement.

We do not knowingly collect children's personal information in violation of applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or legal requirements.

Any revisions will be published on this page with an updated date.

Contact Information

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Halden Atelier Email: sol_57544@solestock.store Address: 44 Fosse Rd N, Leicester LE3 5EQ, United Kingdom