Refund policy

Last updated: October 17, 2026

At Halden Atelier, we are committed to providing our customers with a reliable, transparent, and enjoyable shopping experience. We understand that sometimes a purchase may not fully meet your expectations, which is why we offer a straightforward return and refund process.

This policy explains your rights and the conditions applicable to returns, exchanges, refunds, and order cancellations.

30-Day Return Policy

Halden Atelier offers a 30-day return policy, allowing customers to request a return within 30 days of receiving their order.

To be eligible for a return under our voluntary return policy, your item must meet the following conditions:

The product must be unused, unworn, and in its original condition.
The item must include its original packaging, tags, accessories, and documentation.
The product must not show signs of misuse, accidental damage, or unauthorized modification.
Proof of purchase, such as an order confirmation or receipt, must be provided.

These conditions do not limit your statutory rights regarding faulty, damaged, or misdescribed products.

How to Request a Return

To request a return, please contact our customer support team at:

sol_57544@solestock.store

Include the following information:

Your order number.
The product you wish to return.
The reason for your return.
Photographs, if your item is damaged or defective.

Our customer support team will review your request and provide return instructions.

Please contact us before shipping your item back to ensure your return is handled correctly.

Return Address

Halden Atelier 44 Fosse Rd N Leicester LE3 5EQ United Kingdom

Please confirm your return arrangements with our support team before sending any packages.

Return Shipping Costs

For voluntary returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.

If you receive a defective, damaged, incorrect, or misdescribed product, Halden Atelier will cover reasonable return shipping costs where required by applicable law.

We recommend using a tracked shipping service and keeping your proof of postage until the return is completed.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at sol_57544@solestock.store.

Provide your order number, a brief description of the issue, and photographs where available.

We will assess the situation and offer an appropriate resolution, which may include a repair, replacement, or refund in accordance with your consumer rights.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds under our voluntary return policy are normally processed to the original payment method within 10 business days of approval.

Where statutory cancellation rights apply, refunds will be processed within the applicable legal deadlines, generally within 14 days of receiving the returned goods or evidence that they have been sent back.

Additional processing time may be required by your bank or payment provider.

Order Cancellation Policy

Customers may request to cancel an order within 15 minutes of placing it.

To request cancellation, please email sol_57544@solestock.store immediately with your order number.

We will make reasonable efforts to accommodate your request. However, cancellation before dispatch may no longer be possible once an order has entered processing or has been fulfilled.