Shipping policy

Last updated: October 17, 2026

At Halden Atelier, we aim to make every delivery experience smooth, dependable, and transparent.

This Shipping Policy explains our order processing procedures, delivery arrangements, estimated shipping times, and how we handle shipping-related concerns.

Order Processing

Orders are generally processed within 24–48 hours (1–2 business days) after payment confirmation.

Orders placed on weekends or public holidays may be processed on the following business day.

Processing times may occasionally be extended during busy periods, promotional events, or when additional order verification is required.

Order processing time is separate from shipping transit time.

Shipping and Delivery

Halden Atelier arranges shipping through available courier and logistics providers.

Available shipping methods and applicable delivery charges are displayed during checkout.

Shipping options may vary depending on the delivery destination.

Estimated Delivery Times

Delivery estimates depend on the selected shipping service, destination, courier availability, and any applicable customs procedures.

Estimated delivery periods may be displayed during checkout or communicated through shipping confirmation emails.

Unless expressly stated otherwise, delivery estimates are approximate and not guaranteed arrival dates.

Actual delivery times may vary.

Possible Shipping Delays

Although we make reasonable efforts to dispatch orders promptly, delivery delays may occasionally occur due to:

Severe weather conditions.
Courier or transportation disruptions.
Customs clearance procedures.
Public holidays.
High shipping volumes.
Incorrect or incomplete delivery information.
Unexpected circumstances beyond our reasonable control.

If a significant delay affects your order, please contact our support team for assistance.

Your statutory delivery rights remain unaffected.

Order Tracking

Where tracking is available, customers will receive shipping confirmation and tracking information by email after their order has been dispatched.

Tracking information may take some time to become active after a parcel is collected by the courier.

If you experience difficulties tracking your package, please contact us.

Incorrect Shipping Information

Customers are responsible for reviewing their delivery information before completing checkout.

If you identify an error in your shipping address, please contact us immediately at:

sol_57544@solestock.store

We will attempt to update your delivery details before dispatch.

However, address changes may no longer be possible once an order has entered processing or has been handed to the courier.

Reasonable additional shipping charges resulting from incorrect information provided by the customer may apply where legally permitted and properly disclosed.

Lost or Delayed Orders

If your order has not arrived within the expected delivery period, please contact our customer support team.

Provide your order number and any available tracking information.

We will investigate the issue with the relevant courier and assist with an appropriate resolution.

If an order is confirmed lost before delivery, we will arrange a replacement or refund as appropriate under applicable consumer law.

For consumer purchases, responsibility for goods generally remains with the retailer until the items are delivered into the physical possession of the customer or a person nominated by them, subject to applicable legal exceptions.

Damaged Packages

Please inspect your package after delivery.

If your order arrives damaged or contains defective or incorrect products, contact our support team as soon as possible.

Include your order number and photographs where available.

We will review the issue and provide an appropriate repair, replacement, or refund in accordance with applicable law.

Customs Duties and Import Charges

International shipments may be subject to customs duties, import taxes, and other charges imposed by the destination country.

Where these charges are not included in the checkout total, customers may be responsible for them if this has been clearly communicated before purchase and is permitted by applicable law.